FAQs

Frequently Asked Questions

Do you offer Cash on Delivery (COD)?

Yes, we offer COD across Pakistan for your convenience.

How long does delivery take?

Delivery typically takes 2-4 business days for major cities and 4-7 business days for other areas.

Can I open the parcel before paying (COD)?

Please check your product details carefully before ordering. For any issues, contact us within 48 hours of delivery for support.

How can I track my order?

Once shipped, you'll receive tracking information to follow your parcel's journey.

What is your return policy?

Items can be returned within 3 days of delivery if unused and in original packaging. See our Return & Refund Policy for full details.

How can I contact customer support?

You can email us at orbis.store13@gmail.com, and our team will respond within 24-48 hours.

Do you ship all over Pakistan?

Yes, we deliver nationwide through trusted courier partners.