Return & Refund Policy

Return & Refund Policy

At Orbis Store, customer satisfaction is our priority. Please read our return and refund policy carefully.

Return Eligibility

  • Items must be returned within 3 days of delivery
  • Product must be unused, undamaged, and in original packaging
  • Proof of purchase (order number/receipt) is required

Non-Returnable Items

  • Items marked as final sale
  • Products damaged due to misuse
  • Personal care or hygiene items (if applicable)

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days via your original payment method or as store credit (for COD orders).

Exchanges

If you received a damaged or defective item, please contact us within 48 hours of delivery for a free replacement or exchange.

How to Initiate a Return

Email us at orbis.store13@gmail.com with your order number and reason for return, and our team will guide you through the process.